Mar 05 2019

Category:

Can I cancel, change, or return my order?

Cancellations
You can cancel your order up until it is shipped. With The Protection Plan- a 15% of MSRP restocking fee applies, without- it’s 30%. Once the order is shipped it cannot be canceled, and the regular return process will be required.

Changes
For your security, we cannot add extra items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you are needing to update your address or email on an order, please email us at website@lashbrookdesigns.com or call us at (888) 252-7388 to make the change. Please be aware that if your order has already been fulfilled, address changes will not be able to be corrected. We highly recommend double-checking all info entered at checkout.

Returns
Sometimes things don’t work out quite the way you expected, and that’s okay! Here is what to expect if you change your mind about your Lashbrook ring. You have 30 days from the time you receive the ring to return it for any reason. Because we custom makes each ring to your exact specs/design, a restocking fee does apply. With The Protection Plan- it’s just 25% of MSRP, without- it’s 50%.*

If 30 days have passed since your purchase or your item has been damaged, unfortunately, we cannot offer you a refund or exchange. We reserve the right to deny any items that do not meet our policy requirements. If the item is damaged, we will reject the return/refund and will send the damaged item back to you.

Learn more about returns.